Returns and Refunds

Returns

We want you to be completely satisfied with your purchase from Neomory. If for any reason you are not 100% satisfied, you may return products within 7 days of delivery for a refund, no questions asked. Please note that custom-made products are non-refundable, unless otherwise stated.

All returned items must be in like-new condition. Products that are damaged due to reasons not covered under warranty are not eligible for a refund under our Money-Back Guarantee. Return shipping fees may apply, and original shipping charges are non-refundable.

Refunds

Once your returned item arrives at Neomory’s warehouse and passes inspection, your refund will be processed using your original payment method. The processing time typically takes 3–5 business days.

If you have not received your refund after this period, please first check your bank account again. Then contact your credit card provider, as posting times may vary. If you still have not received your refund after these steps, please contact us for further assistance.

Need help?

If you still have questions about returns or refunds, please contact us at sales@neomory.com.