Warranty Policy

Last Updated: December 30, 2025

I. Warranty Agreement

Neomory warrants that all products manufactured by Neomory are subjected to strict quality control and functional testing prior to shipment. If any manufacturing defect (nonconformity) occurs under normal use within the applicable warranty period, Neomory will, at its sole discretion, provide repair or replacement services in accordance with this Warranty Policy.

This warranty applies only to the original purchaser of the product and is non-transferable.

II. Warranty Period

Neomory provides warranty services for the following product categories:

  1. Consumer Products: Five (5) years limited warranty

  2. Industrial / Embedded Products: Warranty valid for the designed service life of the product under normal operating conditions.

Note: “Lifetime warranty” refers strictly to the designed product service life and does not imply unlimited or perpetual coverage.

III. Warranty Terms

This warranty policy does not apply to:

  • Used products
  • Refurbished products
  • Products purchased from unauthorized distributors or resale channels

In-Warranty Service

If a product is confirmed defective within the original warranty period, Neomory will provide repair or replacement service free of charge, at Neomory’s discretion.

Out-of-Warranty Service

If a product is serviced outside the original warranty period, service fees will apply.
Only the repaired or replaced parts will be covered by a limited warranty of one (1) year.

IV. Definition of Warranty Period

If the customer is unable to provide valid purchase documentation when submitting a warranty claim, Neomory’s internal shipment records shall serve as the reference for warranty eligibility.

V. Warranty Service

Customers must contact Neomory by email to describe the product defect and request an authorized RMA number.

The RMA request form must be completed with:

  • Product information
  • Ship-to address
  • Contact details
  • Clearly marked RMA number on the parcel

Upon receipt, Neomory’s RMA Department will inspect the product within three (3) business days.

A repair or replacement proposal will be issued.

If no customer response is received within five (5) business days, the service process will proceed by default.

VI. Warranty Limitation

This warranty does NOT cover:

  • Misuse, abuse, or operation inconsistent with Neomory product manuals
  • Damage caused by computer viruses or malicious software
  • Any research, development, validation, or professional testing usage
  • Damage caused by: Electrical, electromagnetic, or mechanical interference; Unstable or incorrect power supply; Lightning, static electricity, fire, flood, or other force majeure
  • Any improper operation causing the flash memory to exceed its designed endurance limits

Data & Software Disclaimer

To the maximum extent permitted by law, Neomory shall not be responsible for any loss of data, software, firmware, or digital content stored on or used with any product, including returned units.

Software or digital content provided with Neomory products—whether pre-installed or downloaded—are not covered under this warranty.

VII. DOA Policy

All Neomory-manufactured products are covered by a DOA policy of thirty (30) days from the date of delivery.

This policy does not apply to products that have been:

  • Physically damaged
  • Misused
  • Modified
  • Improperly installed

For valid DOA claims, Neomory will provide replacement products after receiving and verifying the defective unit. Products used beyond the DOA period will be serviced strictly under the standard warranty terms.

VIII. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Neomory shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, loss of business, or loss of data.
  • Neomory’s total liability under this warranty shall not exceed the original purchase price of the product.

IX. Other Provisions

Neomory reserves the right to revise this Warranty Policy at any time without prior notice. The latest version published on the official Neomory website shall prevail.

This Warranty Policy constitutes the complete and exclusive warranty agreement, superseding all prior oral or written warranties, representations, or agreements.